Top Challenges Security Guards Face and The How
Eagles Point Security Leads the Solution
Security guards serve as the first line of defense in protecting people, property, and critical infrastructure. Whether stationed at shopping malls, corporate offices, schools, construction sites, or residential communities, their role is essential to maintaining safety and order. Yet, behind the uniform lies a demanding profession with challenges that are not always visible to the public. Understanding these obstacles is crucial for organizations and security providers committed to delivering high-quality protection.
At Eagles Point Security (EPS), we recognize these challenges and build our training, operations, and technology around solving them.
1. Inadequate Training
Many security guards across the industry report receiving minimal or outdated training. With responsibilities ranging from de-escalation to emergency response, lack of proper preparation can put both the guard and the client at risk.
EPS Solution:
Eagles Point Security invests heavily in ongoing training, scenario-based drills, conflict-resolution education, and constant performance monitoring to ensure readiness for any situation.
2. Low Wages and High Turnover
Some security firms underpay guards despite the high-risk nature of the job. This leads to high turnover, staffing gaps, and inconsistent service quality.
EPS Solution:
By offering competitive compensation, growth opportunities, and performance incentives, EPS maintains stable, loyal, and experienced teams—directly improving client safety.
3. Long Hours and Fatigue
Security posts often require extended shifts, late nights, or overtime. Fatigue can reduce alertness and reaction time, increasing the risk of errors.
EPS Approach:
EPS uses strategic scheduling, mandatory rest periods, and 24/7 dispatch and patrol support systems to ensure guards are alert, supported, and never left isolated.
4. Limited Resources & Outdated Technology
Some guards are forced to rely on old surveillance systems, unreliable radios, or insufficient coverage plans—making it difficult to perform their jobs effectively.
EPS Advantage:
Eagles Point Security equips its personnel with modern patrol systems, GPS-based tour verification, live reporting tools, encrypted communications, and rapid-response support, ensuring maximum efficiency and accountability.
5. Public Relations & Conflict Management
Security guards often represent the face of the property they protect. They must balance firmness with professionalism, making conflict resolution a daily challenge.
EPS Commitment:
Our officers receive extensive customer-service and de-escalation training, enabling them to maintain safety while delivering respectful, community-focused interactions.
6. Lack of Support & Backup
Many guards in the industry report feeling isolated—especially during overnight shifts or at large facilities. Limited backup raises stress and reduces safety.
EPS Support Structure:
With EPS’s 24/7 Operations Center, supervisors, mobile patrol teams, and real-time monitoring, officers are never alone. Support is immediate and constant.
7. Legal Liability & Compliance
Security guards must enforce rules while protecting individual rights. Missteps can lead to legal claims, stress, and reputational damage.
EPS Compliance Leadership:
Eagles Point Security maintains strict legal compliance, BSIS standards, clear use-of-force policies, documented training, and continuous oversight to minimize liability for both clients and officers.
8. Evolving Threat Landscape
From cyber-enabled incidents to new forms of physical threat, modern security risks are continuously evolving. Guards must stay informed and adaptable.
EPS Readiness:
Our teams receive regular threat-assessment updates, new procedural training, and access to advanced reporting intelligence to stay ahead of emerging risks.
9. Public Perception & Stereotypes
Security officers sometimes face negative assumptions that undermine their authority and effectiveness. This can also impact safety during confrontations.
Eagles Point Security Culture:
EPS works to elevate the profession by setting high standards, enforcing strong ethics, and providing professional uniforms, communication skills, and leadership development.
